Qt99 Privacy Policy — Your data is safe with us

Qt99 is one of Bangladesh's most trusted online gaming platforms. We believe transparency is the foundation of a reliable gaming experience. This privacy policy explains how qt99 collects, stores, uses, and protects your personal data.

This policy applies to all qt99 services and platforms — including the website, mobile app, and any other channel through which you interact with us. By using our platform, you are considered to have accepted this privacy policy.

Qt99 only collects information that is necessary to deliver our services properly. The data categories we collect are listed below:

We collect this information directly from you and through automated technologies such as cookies and log files. No data is purchased from third-party sources.

Qt99 uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is needed. Key use cases include:

• Account management: For registration, login, and profile updates.
• Identity Verification: To verify age and identity as part of the KYC process.
• Financial transactions: For processing incoming deposits and outgoing withdrawals.
• Customer Service: To resolve any issues you encounter quickly.
• Security: To prevent fraud, money laundering, and account hacking.
• Responsible Gaming: To detect unusual gaming patterns and take appropriate action.
• Promotions: To send you relevant offers if you consent — you can opt out at any time.
• Legal obligations: To meet the requirements of relevant regulatory authorities.

Qt99's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies we use:

• Essential Cookies: To keep your login session active and ensure the platform's core functions run smoothly. Disabling these may cause the site to not work properly.
• Performance Cookies: To analyze page load times and usage patterns — completely anonymously.
• Functional Cookies: To remember your language preference and personal settings.
• Security Cookies: For account security and fraud detection.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features.

Qt99 shares your personal data only in the following limited circumstances:

• Payment Providers: To process transactions with payment providers such as bKash, Nagad, and Rocket. They receive only the financial information necessary to complete the transaction.
• Identity Verification Services: With trusted third-party partners for KYC processing.
• Legal authorities: To the relevant authorities when required by court order or legal obligation.
• Technology Partners: On a limited basis for platform operations — all partners are bound by strict confidentiality agreements.

Qt99 follows industry-standard technologies and practices to keep your data secure:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Server Security: Data servers are secured with firewalls and access controls.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Regular Security Audits: Regular security assessments are conducted by independent external experts.
• Restricted Access: Only authorized personnel may access your information, and only when necessary.
• Data Backup: Regular encrypted backups are maintained to prevent data loss.

In the event of a security breach, we will notify affected users within the timeframe required by law.

Qt99 does not retain your data longer than necessary. Standard retention periods are outlined below:

• Active Account: Full profile data is retained for as long as the account remains active.
• Financial transaction records: Up to 7 years, as required by law.
• KYC documents: A minimum of 5 years after account closure.
• Gaming History: Retained for up to 3 years.
• Inactive Accounts: Personal account data is deleted after 12 months of inactivity.

Qt99 respects your rights over your personal data. You may exercise the following rights:

To exercise any of these rights, reach out to our support team via live chat. We typically respond within 30 days.

Qt99 strictly prohibits use of the platform by anyone under 18. We do not knowingly collect or store personal data from minors.

• Age is verified at the time of registration.
• In cases of suspicion, age is re-verified through KYC documentation.
• If a minor's account is identified, it is immediately closed and all associated data is permanently deleted.

Qt99 may update this privacy policy from time to time. For any significant changes, we will:

• We will post a clear notice on the platform.
• We will update the "Last Updated" date at the top of the page.
• Where applicable, you will be notified via your registered email.

Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. We recommend visiting this page regularly to stay informed.